Lowongan Kerja Remot Niagahoster Agustus 2023
Customer Success Specialist
What you will do :
- Communicate with customers and solve their domains, billings, or account-related issues via live chat and tickets.
- Be a true ambassador, and show our customers what customer obsession is.
- Focus on the customers' success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuously polishing your technical background.
- Deliver impactful work on a company scale.
- Work according to the shifting schedule (full-time only, morning/day/night shifts - including weekends and public holidays).
What We Offer :
- Competitive basic salary ranging from IDR 3 - 4 million, excluding bonuses.
- A 7-8 weeks paid training course in technology, product, and communication knowledge.
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
- Medical/health insurance.
- Remote work opportunity - this position is fully remote.
- Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
- Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
- Other benefits include a special gift for the best team member, and much more.
Requirements :
1. P1: Confident English written communicator. You can provide proof of English-exposure activities or English certification attached to your CV
- English-exposure activities can be (but not limited) to English majors, courses, competitions, English-related organizations, and projects.
- English certification similar to B2 or higher (TOEFL ITP (500)/IELTS (6,0)).
2. P2: Great problem solver with exceptional communication skills and a high interest in technology.
- Go above and beyond to help our customers succeed by being proactive, empathetic, and, proven through exposure such as:
- Any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
- Direct experience in customer service/support/success roles.
- Tech-savvy individual with exposure to digital tools/technologies
- Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
- Good to have - a moderate understanding of technical concepts like domain, hosting, and website.
- Typing speed with a minimum of 54 words per minute (KPM) - speed is critical while assisting multiple customers simultaneously via live chats.
- Good to have if you hold a minimum Diploma in any major.
3. P3: Independent learner with a hunger for growth
- Strong self-awareness
- Continuously evaluate yourself - you know what your strengths are and what to improve.
- Resourceful lifelong learner
- Constantly learn and always seek to improve yourself - you deepen your own knowledge and ensure your own development is on track.
- You ensure your success - you are curious about new possibilities and act to explore them through available resources.
Catatan:
- Harap selalu berhati-hati terhadap segala bentuk tindak penipuan.
- Selalu hindari lowongan kerja yang memungut biaya saat proses rekrutmen, karena sejatinya mencari kerja adalah upaya untuk mencari dan mendapatkan upah, bukan untuk dipunguti upah.
- Befwork selalu berusaha membantu untuk memilah dan memfilter informasi lowongan kerja yang dipublikasi. Tetapi, alangkah baiknya apabila diimbangi oleh wawasan yang lebih baik juga dari para Befseeker.
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